General Terms and Conditions (GTC)
1. Scope
These General Terms and Conditions (**GTC**) apply to all business relationships between **Nuance Gıda İthalat İhracat San. ve Tic. Ltd. Şti.** (hereinafter referred to as “Nuance Gıda”) and its business partners (customers, suppliers, and other contractual partners) in the international trade of food products, particularly olive oil. These terms apply exclusively to **B2B transactions**.
2. Contract Formation
A contract is established when a customer’s written order is confirmed in writing by Nuance Gıda or upon the delivery of goods. Offers made by Nuance Gıda are non-binding unless explicitly stated otherwise.
3. Prices and Payment Terms
– All prices are **net**, excluding statutory taxes, duties, or other charges.
– Invoices must be paid **within 14 days from the invoice date** unless otherwise agreed.
– Payments must be made via bank transfer to the account specified on the invoice.
– In the event of late payment, Nuance Gıda reserves the right to charge statutory default interest.
4. Delivery and Shipping
– Deliveries are made according to the terms agreed with the customer (e.g., EXW, FOB, CIF according to Incoterms).
– Delivery deadlines are only binding if confirmed in writing.
– Delays due to force majeure or unforeseen events release Nuance Gıda from compliance with agreed delivery dates.
5. Retention of Title
– Delivered goods remain the property of Nuance Gıda until full payment has been received.
– The customer must handle the goods with care and may not resell them until full payment has been made.
6. Warranty and Liability
– The customer must inspect the goods immediately upon receipt and report any defects **within 5 business days** in writing.
– Nuance Gıda is not liable for damages caused by improper storage or use of the goods.
– Liability is limited to intent and gross negligence.
7. Returns and Cancellations
– Returns are only possible with prior written approval from Nuance Gıda.
– Cancellations are only allowed if the goods have not yet been shipped.
8. Data Protection and Confidentiality
– Both parties undertake not to disclose any confidential information obtained during the business relationship to third parties.
– The processing of personal data is carried out in accordance with Nuance Gıda’s data protection policies.
9. Governing Law and Jurisdiction
– This contract is governed exclusively by the laws of **Turkey**, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
– The place of jurisdiction for all disputes is the registered office of Nuance Gıda in Turkey.
10. Final Provisions
– If any provision of these GTC is invalid, the validity of the remaining provisions shall not be affected.
– Amendments or additions to these GTC must be made in writing.
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These General Terms and Conditions come into effect immediately and apply to all future business transactions.